Refund Policy

Last updated: September 29, 2026

This policy explains how purchases, cancellations and refunds work for our products. To ask about a charge or request a refund, write to support@halvardlabs.com with the email address of your account and the date of the payment. Billing requests are reviewed by a person. Approved refunds are issued to the original payment method.

letsgoo token packs

Token packs are one-time purchases. No subscription is required.
Auto-Refill is optional and can be switched off at any time; no further charges are made after it is switched off.
Tokens are only spent on images and videos that are delivered. If a generation is blocked by moderation or fails, its tokens are returned to your balance automatically.
Tokens do not expire.
Tokens that have already been spent are not refunded, except where required by applicable law.
If a payment is refunded in full or in part, or charged back, the corresponding tokens are removed from your balance proportionally.
If an account is terminated for a violation of the prohibited-content rules, no refund is provided.
When you delete your account, remaining tokens are forfeited, except where applicable law requires otherwise.

Consumers in the European Union

Consumers in the EU have a statutory right of withdrawal for digital content. At checkout, you are asked to expressly agree that delivery starts immediately; with that consent, the right of withdrawal ends once delivery begins. Details are in the letsgoo withdrawal policy.

Messaging Assistant

Fees, billing periods, cancellation and refunds for the Messaging Assistant are set out in the individual agreement with each customer.